FAQ

Ordering / Printing options

Can I purchase samples before placing my full order?  Yes we recommend getting a sample as our invitations are very tactical.  Samples cost $20 including postage per invite.  Each additional sample is $10.  Please note samples come with generic writing and paper. Should you wish to receive a colour swatch please let us know. Please allow 1 week for dispatch.

I am interested in one of your designs but I want to change the colour scheme?  Yes this is possible. All designs colours can be adjusted as per your order free of charge. You are also able to adjust the fonts and customize the designs further for a small design fee.

 Should I order more invitations then I need?  We recommend purchasing between 5 to 10 invitations on top of your guest list. This is for any forgotten people, late invitees after you get your RSVP’s back and of course one to keep for yourselves!

Can I purchase my invitations now and my placecard and menus later?  Yes you can. However, we do recommend you purchase everything at once as quite often papers discontinue and we can’t get them down the track when you require other items. You are able to purchase the items and confirms names, Menu’s and Order of Services once your RSVP date has passed. We will order all your papers in at once and keep them aside until you are ready for us to print.

How long do orders take to complete? Once we receive your order, wording/font preferences and guest list details (if applicable), a proof of your wording layout will be forwarded to you by email within 3-4 working days. Once you have authorised the final design, your invitations will be completed within approximately 3-4 weeks. We will usually advise you of the expected turnaround time at the commencement of your order.

Are you able to print onto envelopes with addresses?  Yes we can print matching envelopes to invitations with the same design theme onto the envelopes along with your guests names and addresses. This will save you a lot of time hand writing and also tie in the design theme nicely together. Please ask us to include this in your quote.

When should I send out my invitations? Traditionally 6-8weeks before the wedding date. You would like to give your guests a month to RSVP and then a month to arrange your seating arrangements. Although often clients request their invitations earlier if it’s a destination wedding or they have overseas guests.

What countries do you deliver to? We deliver worldwide. Please allow a little extra time for delivery if you are outside of Australia. We delivery with air mail.

Who delivery our orders and how long does it take? For clients based in VIC, NSW, QLD we use a courier company called Ego Courier. For WA, TAS and internatinal clients we use Australian Post. Please allow 3-4 working days for Australian orders to be delivered and 5-10 working days for international orders.

 

Payment  

When do I pay for my order and what methods do you have available? Clients are asked to pay a 30% deposit to confirm their order and start production. The remainder of payment is due prior to dispatch. Clients are able to pay via bank transfer, cheque, paypal or cash on collection.

 

Design

Am I able to use my own wording for the invitations? Yes of course. Our content is just there to give you an idea of what is possible.

Can I get Save the Date cards/ Direction cards/ Accommodation cards/ Order of Service booklets made in the same theme as one of your collections? I don’t see them on your website. Yes, we have all the above and more additional matching accessories available upon request. Just let us know what you are after and we can create it for you at no extra cost.

Can I get my guest names put onto the invitations?  Yes you can. The invitations don’t include guest names but this can be easily setup for you. Depending on the invite that you choose, there is a small extra fee per invite to include guest names.




© 2018 Classic Wedding Invitations
ABN: 21 167 491 250
19 Studley St, Abbotsford, Melbourne - Australia